Shipping policy

Thank you for shopping with KILLX. We aim to deliver your order safely and on time across India.

1. Order Processing

  • Orders are generally processed within 1–2 business days after confirmation.
  • Orders placed on Sundays or public holidays may be processed on the next business day.
  • You will receive an order confirmation after your order is successfully placed.

2. Shipping & Delivery

  • Standard delivery usually takes 3–7 business days after dispatch.
  • Delivery time may vary depending on your location, courier service, weather conditions, holidays, or other unforeseen circumstances.
  • Remote and certain non-serviceable areas may require additional delivery time.

3. Shipping Charges

  • Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
  • Any free-shipping offer will be subject to the terms mentioned on the website.

4. Order Tracking

Once your order has been shipped, we may provide you with a tracking number/link through your registered mobile number or email so you can track the shipment.

5. Delivery Delays

While we try our best to deliver orders within the estimated timeframe, delays can occasionally occur due to:

  • Courier/logistics issues
  • Weather conditions
  • Public holidays
  • High-volume sales periods
  • Incorrect or incomplete address information
  • Events beyond our control

6. Incorrect Address

Please make sure your shipping address, phone number, and PIN code are correct before placing your order. KILLX will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

7. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery with your order number and clear photos/videos of the package and product.

We will review the issue and provide an appropriate resolution according to our return/refund policy.

8. Contact Us

For any questions regarding shipping or your order, please contact our customer support team through the Contact Us page on our website.

KILLX — Powerful Protection for Your Home.